(Online) Conflict Management (for schools)

8 November 2023 1:30pm–4:30pm

Learn how to communicate effectively and how to apply practical strategies to de-escalate and resolve conflict

This ½ day online course is for schools workers who are required to deal with angry and aggressive or challenging students through the course of their work.

On completion of this Conflict Management course you will be able to:

  • Identify how to effectively plan for managing angry and aggressive people
  • Recognise the different stages of conflict escalation
  • Utilise strategies to diffuse and calm anxious and aggressive people
  • Remain calm and composed to ensure the most positive outcome
  • Understand how to appropriately and effectively respond to anger and aggression
  • Interpret body language and be more aware of the signals that you are projecting
  • Maintain physical ‘safe’ distance and demonstrate Positive Defensive Standing (PDS)

This course is delivered by a trainer who has real experience of managing violence and aggression in a broad range of settings and will be delivered via Zoom.

Education application form

We will use this information to locate and verify your membership record, add your name to the training database and update your membership details. For more information on how UNISON uses your personal data, visit www.unison.org.uk/privacy-policy

  • Courses are for UNISON members in the northern region only.
  • To help us know which course you are applying for
  • This information helps us to locate and verify your membership record. Don't worry if you don't have it, we will try to locate your membership using the information you provide below but we may need to contact you for more information.
  • This information helps us to locate and verify your membership record, add your name to the training database and update your membership details.
  • This information helps us to locate and verify your membership record, add your name to the training database and update your membership details.
  • This information helps us to locate and verify your membership record, add your name to the training database and update your membership details.
  • We need this information incase we need to contact you about the course and update your membership details.
  • This information helps us to locate and verify your membership record, add your name to the training database and update your membership details.
  • This field is for validation purposes and should be left unchanged.

Tagged

Print / Translate

Print page Translate page