(Online) Dealing with Difficult Face to Face Conversations

16 November 2023 9:30am–12:30pm

This ½ day online course is aimed at members who are regularly  faced with tackling difficult face to face conversations. Learn how to communicate effectively and de-escalate challenging people.

On completion of this course you will be able to:

  • Understand how to appropriately and effectively respond to anger and aggression
  • Identify how to effectively plan for managing angry and aggressive people
  • Utilise strategies to diffuse and calm anxious and aggressive people
  • Remain calm and composed to ensure the most positive outcome
  • Recognise that the way you respond to a person will impact on their response to you
  • Use a range of coping strategies to use during and after an aggressive conversation

This course will be delivered online via Zoom.

Education application form

We will use this information to locate and verify your membership record, add your name to the training database and update your membership details. For more information on how UNISON uses your personal data, visit www.unison.org.uk/privacy-policy

  • Courses are for UNISON members in the northern region only.
  • To help us know which course you are applying for
  • This information helps us to locate and verify your membership record. Don't worry if you don't have it, we will try to locate your membership using the information you provide below but we may need to contact you for more information.
  • This information helps us to locate and verify your membership record, add your name to the training database and update your membership details.
  • This information helps us to locate and verify your membership record, add your name to the training database and update your membership details.
  • This information helps us to locate and verify your membership record, add your name to the training database and update your membership details.
  • We need this information incase we need to contact you about the course and update your membership details.
  • This information helps us to locate and verify your membership record, add your name to the training database and update your membership details.
  • This field is for validation purposes and should be left unchanged.

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